Evaluation of a Simultaneous Interpretation System and Analysis of Speech Log for User Experience Assessment

This paper focuses on the user experience (UX) of a simultaneous interpretation system for face-to-face conversation between two users. To assess the UX of the system, we first made a transcript of the speech of users recorded during a task-based evaluation experiment and then analyzed user speech from the viewpoint of UX. In a task-based evaluation experiment, 44 tasks out of 45 tasks were solved. The solved task ratio was 97.8%. This indicates that the system can effectively provide interpretation to enable users to solve tasks. However, we found that users repeated speech due to errors in automatic speech recognition (ASR) or machine translation (MT). Users repeated clauses 1.8 times on average. Users seemed to repeat themselves until they received a response from their partner users. In addition, we found that after approximately 3.6 repetitions, users would change their words to avoid errors in ASR or MT and to evoke a response from their partner users.